Effective Date: 7 July 2025
At 360X.in, operated by Kokan Samrajya LLP, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services, particularly those integrated with the WhatsApp Cloud API.
1. Information We Collect
We collect the following types of information when you use our platform:
Business Information: Name, address, company name, GSTIN, etc.
User Data: Name, mobile number, and profile picture (via WhatsApp API), collected only with user consent.
Usage Data: Logs, interactions, templates used, API calls, etc.
Communication Data: Message content (only for delivery and analytics), timestamps, and delivery reports.
2. How We Use Your Information
We use your data to:
Provide WhatsApp communication and automation services
Manage your 360X.in account and templates
Ensure compliance with Meta’s API and platform standards
Improve platform features and performance
Send important service-related updates and support
3. Data Sharing & Disclosure
We do not sell your data. We only share it with:
Meta Platforms, Inc. for WhatsApp Cloud API functionality
Trusted service providers for infrastructure and support
Legal authorities when required by law
4. Data Retention
We retain data only as long as necessary for service provision, compliance, and security. You can request deletion anytime by emailing support@360x.in.
5. User Control & Consent
We obtain user opt-in before sending messages via WhatsApp. Users can opt-out at any time. Data is accessed only when authorized and is encrypted in transit and at rest.
6. Third-Party Services
360X.in may link or integrate with third-party tools (e.g., Meta, Facebook). Their privacy practices apply accordingly.
7. Contact Us
If you have any questions about our privacy practices, please contact us at:
📧 support@360x.in
📍 Mumbai, Maharashtra